CRM Case Management Center

Comprehensive workflow orchestration for customer service requests and issue resolution

+12.5%

Total Active Cases

+8.3%

Resolved Today

-15.2%

Avg Resolution Time

+3.1%

SLA Compliance

Technical Support487 cases

Billing312 cases

Service Request249 cases

Equipment199 cases

On Track1,087 (87%)

At Risk122 (10%)

Breached38 (3%)

First Call Resolution

82.5%

+4.2% from last week

Customer Satisfaction

4.6/5.0

+0.3 from last week

Escalation Rate

8.3%

-1.5% from last week